Cancellation & Refund Policy
Information on ticket cancellation, event rescheduling, and payment refund processing.
1. Standard Ticket Cancellation Policy
At TicketZAa, all event ticket bookings (Biryani Thiruvizha, Star Night Concerts, VIP passes) for Dharmapuri Diwali Dhamaka 2026 are final.
Non-Refundable Policy: Tickets once confirmed and paid on TicketZAa are strictly non-cancellable and non-refundable by the customer, as hall capacity and seating slots are reserved upon purchase.
2. Event Cancellation or Rescheduling
In the rare scenario that Dharmapuri Diwali Dhamaka 2026 is officially cancelled or postponed by event organizers due to unforeseen government regulations, severe weather, or force majeure events:
- 100% Full Refund: All ticket buyers will be entitled to a full 100% refund of the ticket face value.
- Automatic Processing: Refunds will be initiated automatically to the original source account (UPI, Debit/Credit Card, or Netbanking) used during payment. No manual claim form is required.
- Refund Timeline: Refunds will be processed within 5 to 7 business days through our payment gateway partner Razorpay.
3. Duplicate Payments & Failed Transactions
If money was debited from your bank account or UPI app but your E-ticket failed to generate due to network failure during payment checkout:
- Razorpay's automated reconciliation system will automatically refund the debited amount back to your bank account within 24 to 48 hours.
- If you paid twice for the same booking, please contact our support team with both Payment transaction IDs for immediate verification and secondary payment refund.
4. Contact Refund Support
For any payment or refund queries, reach out to our dedicated support team with your Booking ID / Payment ID: